Support expectations aur actual experience dono thode alag the

Support expectations aur actual experience dono thode alag the

Jab maine pehli baar support ke baare mein socha tha, toh mujhe laga tha ki zyadatar cheezein automatically mil jayengi, direct guidance ke sath. Lekin jab main onboarding mein tha, toh mujhe khud kaafi cheezein seekhni padi aur problem solve karni padi training material ke through. Telephonic support tab useful laga jab kuch tricky issues aaye, lekin frequently mujhe lagta tha ki main hi apne efforts se kaafi kuch nikalta ja raha hoon. Email aur calls ka response time acha tha, par major reliance toh self-study pe hi tha. Ye thoda alag tha jo socha tha, par us approach ne mujhe software ki deeper samajh diya. Support team ki help warm thi, par jyada intervention nahi hui, mujhe khud hi code samajh ke aage badhna pada.