2 out of 52 of 5Unverified experienceSupport and communication
Support expectations and reality didn’t match at all
Before choosing WFHI, I expected a fairly responsive support system, especially since the training promised quick assistance. What actually happened was quite disappointing. Calls to the support team sometimes went unanswered or responses arrived much later than expected. When I finally got through, the help was minimal and didn’t resolve my issues fully. On the plus side, the telephonic support staff were generally polite which was somewhat reassuring, but that didn’t compensate for the overall lack of timely and effective communication. The difference between my expectations and my experience became very clear early on and left me feeling quite frustrated with the service.