Support exactly what I expected, no more no less
Honestly, the telephonic support matched my expectations perfectly. I wasn't expecting a super fast turnaround or over-the-top assistance, and that’s exactly what I got. The team was professional and helpful when I reached out, answering my questions clearly without any unnecessary fuss. The communication was straightforward and efficient, making it easy to resolve issues without back-and-forth emails or confusion. This kind of direct support is what I wanted, and it was delivered consistently. I appreciated that they didn't promise anything they couldn't keep and that the service was honest and to the point. I wouldn’t say it was outstanding, but it met my needs exactly. That’s why if someone asked me casually, I’d simply say it was a solid support experience that did what it claimed it would, which is enough for me to keep using the software.