Support entirely missed my working hours, lost valuable time
I had high hopes that the support team could assist me promptly, but I quickly realized the available hours just didn’t fit my schedule. One particular instance stands out when I called during my free time only to be told support lines were closed or would take hours to respond. This delay meant I wasted valuable time waiting without any progress on my issue. Without clear options to schedule help or use other communication channels in that period, I felt stranded. For me, it made the onboarding more frustrating and less effective. I tried to work on troubleshooting independently but ended up stuck. The vague guidance during training did not prepare me for this timing mismatch. Overall, the support availability was not aligned with the hours I actually work, severely limiting the usefulness of the product for my routine.