Support ended up not helping much, but I moved on anyway
Reflecting on the support process with WFHI, I don’t think the steps were laid out in the most sensible order. This ended up causing delays and some frustration on my end. I had to contact them multiple times because what I was initially told didn’t always lead to a resolution. Plus, the sequence of instructions often felt confusing or incomplete, making me unsure about what to do next. As a result, the outcome was that my issues took longer to get sorted than I expected, and I eventually found myself abandoning some features. While it’s good that there is by-phone support, the effectiveness of that support depends a lot on the consistency and clarity of the guidance, which didn’t seem strong enough in this case. So, in the end, I wasn’t able to use the system to its full potential because of how the support experience played out.