Support enabled resolution but with delays
Throughout the onboarding and training phases, the communication was generally responsive, though not always immediately. When I reached out with questions about the dialer setup and database integration, the team responded within a day or so, which was decent but not instant. The telephonic support personnel were polite and seemed to know their product well, which helped smooth over some of the confusion I faced. However, some queries took longer to get fully resolved, which did slow down my workflow. The invoicing and payment process was clearly explained and worked as expected, with no surprises. Overall, the support was adequate for my needs but fell a bit short of promptness, which might be a consideration for more time-sensitive users. The software itself required occasional manual adjustments after automatic updates, but the support staff guided me reasonably well through those changes. So, while the communication was not flawless, it ultimately led to a satisfactory outcome.