support ek tarah se sirf setup ke liye tha, baad mein kam mila
Maine socha ki jo telephonic support aur communication milegi woh ongoing hogi, par zyada tar jo support mila vo one-off tha onboarding ke waqt. Matlab setup ke dauran jo help ki gayi thi, wo kaafi theek thi aur samjhane wale ache the. Lekin baad mein jab main software ke kisi naye feature ko explore kar rahi thi ya database mein kuch changes karna chahiye tha, toh support team se continuity nahi mili. Baar baar naye process explain karne padte the, aur consistent contact maintain nahi hua. Ye cheez mujhe thodi disappointing lagi kyunki mujhe laga tha ki regular assistance milegi agar kisi confusion ya problem ho toh. Maine zahir kiya ki kitna friendly support tha shuruaat mein, par yeh kafi nahi tha ki mera pura experience smooth bani rahe. Thoda zyada continuity hone chahiye thi support mein taaki har stage pe madad available rahe, na sirf pehle hi time.