Support efforts were extensive though explanations sometimes needed extra follow-up
I found the telephonic support and communication quite thorough overall, which gave me confidence as I was using the software for remote workflows. Each time I called regarding queries about the dialer or automatic updates, the support team listened carefully and attempted clear explanations. However, some technical questions required multiple back-and-forth interactions before I fully understood the fixes or procedures suggested. For example, clarifying the database synchronization process wasn't instantly clear in one call, so I had to spend additional time on follow-up calls and emails. Still, the representatives remained patient and kept efforts consistent throughout. The invoicing and payment explanations were straightforward, though sometimes I needed to ask for clarifications on timeline expectations. Despite this, I appreciate their dedication to providing detailed answers and helping users through potentially complex software features. The whole support experience did require notable personal effort to comprehend some aspects fully, but the staff's clear communication style made it manageable. Therefore, I view their assistance as valuable, albeit with a need to stay proactive in understanding slightly technical guidance they provide.