Support efforts felt exhausting, not reassuring
When I started using WFHI's support, I had hoped for quick answers and clear guidance. Instead, it felt like I was always chasing them down and explaining my situation repeatedly. Usually, I expect support teams to understand the product and provide immediate solutions, but here the responses were slow, and sometimes they left me more confused. They were polite enough, and the telephonic assistance did have some knowledgeable points, but overall, I never felt confident by the end of our communication. It was as if each call or message was an uphill battle, which was quite frustrating when I was trying to sort out issues with the dialer integration and database syncing. I thought they'd help me get unstuck faster, but instead, I ended up trying to figure most of it out on my own after long waits. This made me hesitate about relying on their support in the future, as the effort required didn't match what I expected from a professional service. Given this, my confidence with WFHI's communication and support remains low despite a few fine moments.