Support effort was more than I expected, but consistent
Before purchasing the software and training, I anticipated that the telephonic support might be somewhat automated or limited in scope given the remote workflow nature. However, upon contacting them multiple times, I realized the support team actually put in significant effort to guide me through the database and dialer features. Each interaction required patience on my end to explain my specific workflow scenarios carefully, and the representatives took time to understand before providing precise answers. The support did not always provide instant fixes, but they were willing to escalate issues and follow up diligently. This level of communication exceeded my expectations of basic troubleshooting. Although I found myself repeating some details each time, the overall persistence showed their commitment. It's important to prepare to invest time in communication, as the help was not always immediate, but it was thorough. For someone familiar with remote tools, the effort may seem excessive but I appreciated the dedication, even if it required some back and forth before resolving my questions. The support quality aligned fairly well with my initial assumptions once I factored in the amount of effort needed.