Support Effort Took Longer Than I Hoped
I wasn't sure how well the support would handle the problems I faced, and honestly, it was a bit frustrating. When something went wrong with the calling tools, I reached out for help, but the communication slowed down the whole process. They did provide updates eventually, but I had to follow up multiple times to get clear answers. One positive was that the telephonic support was polite, though it sometimes felt like they didn't fully understand the technical issue I described. The invoicing and payment process went fine, I will say that part was simple and straightforward. Still, the amount of effort it took to get my problems resolved made me rethink how much time I should invest if similar issues pop up again. I’m left wondering if this kind of slow support is typical or if I just had an unlucky case. Overall, I’m uncertain about continuing without better assurance of quicker fixes in the future.