Support efficient, but getting started took ages
I purchased the software hoping to get my remote workflow up and running quickly. However, it took quite a long time before I could actually start using the calling tools as expected. While the telephonic support eventually helped me resolve most basic setup issues, their communication pace was slower than I anticipated. Getting through the onboarding process felt prolonged because responses sometimes arrived after many hours, if not days. The database feature seemed robust but I couldn’t fully leverage it from the start, which impacted my workflow efficiency. On the plus side, once the dialer was configured properly, it performed reliably throughout my usage. The training material was comprehensive but needed more practical examples to speed up my learning curve. Also, the payment and invoicing process was fine and straightforward. Overall, it technically met the needs but the initial delays were frustrating, which is why I can only rate it two stars.