Support: easy to contact but not always helpful
I found the support service pretty straightforward to get in touch with, they answered calls and emails without much delay. However, finding detailed help documents or specific answers to some issues was quite frustrating. While the phone support was helpful for basic queries, when the problems were complicated, the responses were vague or required multiple follow-ups. The training materials provided were decent but didn’t cover all the aspects I wanted guidance on. The onboarding steps were easy to follow initially but after some time, the software updates added features that I wasn’t prepared for, and support wasn’t immediately forthcoming with explanations. On the plus side, billing and invoicing were always clear and the sign-up process was glitch-free. Overall, access to support was simple but the quality of problem-solving was inconsistent. So, good that you can reach someone quickly but bad if you need something more in depth or specific. That’s why I'd give it a 3 star rating.