Support easy laga nahi, aur sign-up bhi ajeeb tha
Mere liye sabse bada frustration yahi tha ki jab main support dhund raha tha, woh itna easily accessible nahi mila jitna socha tha. Jab sign-up kiya toh mujhe lag raha tha ki process straight forward hoga, par invoices aur payment ke issues ke baad confusion ho gaya. Support team se phone pe baat karna ek alag experience tha; kabhi response time bahut slow tha aur kabhi mere sawalon ka jawab adhura milta tha. Jo database feature hai, usko samajhna mere liye mushkil raha without proper guidance, aur training me itni details nahi thi jiska mujhe asar aage kaam me samajhne par pad sakta hai. Mujhe laga ki agar technology aur customer help dono ko thoda aur optimize kiya jaye toh zyada asaan ho jata. Dialer functions bhi kabhi-kabhi hang karte the jiski wajah se main disappointed hua. Payment aur invoicing process complicated lag raha tha, jisme mujhe kai baar manually verify karna pada details. Ye toh chhodo, software update jiss tarah automatic hota hai wo bhi kabhi kabhi disruption create karta hai mere workflow me. Overall, main keh sakta hoon ki yeh experience mere liye itna smooth nahi raha jitna maine expect kiya tha, aur main agle baar kuch aur options try karna chahunga support ke liye.