Support during signup went well, but follow-up help thoda slow tha
Main WFHI ke sales aur pre-purchase stage ke baare mein baat karungi, khaaskar mera jo experience sign-up process mein hua us par focus karungi. Signing up toh kaafi straightforward tha, aur invoice jaldi mil gaya, jis se main khush thi. Lekin baad mein jab mujhe database feature ko apni workflow ke saath align karne mein thodi help chahiye thi, toh support itni prompt nahi thi jitni main expect karti thi. Main samajhti hoon ki sab ko ek sath sabse chhoti help milna mushkil hota hai, par agar ek baar help lene pe bhi response thoda dheere mila, toh agle baar main thoda hesitate karungi poochne mein. Training materials start ke liye achhe the, aur dialer ke explanation clear tha, par onboarding flow mein kabhi kabhi thoda confusion hota hai, jis ka reason shayad communication gap hai. Agar main next time phir se help lungi, toh main chahungi ki support system thoda aur quick aur consistent rahe. Isliye mera overall impression mixed hai, kuch cheezein achhi thi, par improvement ki bhi jagah hai.