2 out of 52 of 5Unverified experienceSales and pre-purchase
Support during sign-up was clear, but I’ll likely need help again
The sales and pre-purchase support provided me with enough information to navigate the sign-up and payment process without major confusion. The invoicing was handled fairly promptly, and I appreciated that the billing terms were reasonably explained. However, I found certain parts of the training and onboarding material somewhat lacking in depth, which might lead me needing further assistance when I get to using the calling tools intensively. Telephonic support was available, but I am not confident it would address all the future queries I may have. Next time, I expect to reach out again because I don’t feel fully independent after the initial onboarding experience.