Support during issues was the biggest letdown
When things went wrong, the software didn’t respond well and that was frustrating. The problem handling was slow and I didn’t get clear instructions on how to fix issues. I expected better from a service like this, especially since the dialer sometimes just didn’t work properly. Support calls didn’t help much either, they just seemed to recommend restarting everything. The onboarding promised assistance but it was lacking at critical moments. Even the usual automatic updates seemed to create new problems rather than solve existing ones. Signing up and payments went fine, but none of that matters when the core functions fail and you can’t get timely support. Overall, I felt very stuck and unsupported in moments when I really needed help and that spoiled the whole experience for me.