Support during errors was okay, but more thorough help chahiye tha
Jab mein WFHI ke software ke liye sign up kar rahi thi, tab mujhe laga ki sales aur pre-purchase support thoda confusing rahe. Jab kuch galt hua during setup, toh mujhe laga ki unka response thoda slow tha. Training achhi thi, par jab problem aayi toh support walo ne turant help nahi kiya jaisa expect karti thi. Ek baar payment ke process me kuch dikkat aayi, jiska confirmation delay hua, aur mujhe bar bar follow up karna pada. Ye baat kaafi frustrating thi kyunki system jo achha hona chahiye tha, wo itna smooth nahi laga. Dialer aur database set up main thodi mushkil aayi, aur jitna help mila, wo ekdum complete nahi tha. Phone support theek tha, par mujhe lagta hai ki thoda aur professional training support hona chahiye tha taaki problem jaldi solve ho jaati. Final mein toh sab thik ho gaya, par mujhe lagta hai key focus support par aur badhana chahiye taaki future users ko ye dikkat na ho.