Support drain, felt like figuring stuff out alone
Honestly, the support experience left me tired. I often felt like I was figuring most things out on my own with only minimal guidance. The telephonic help was there, but it rarely took the burden off me. I’d call with questions about the dialer or database features, only to receive answers that felt a bit vague or too general. While the updates worked automatically and the sign-up process was straightforward, understanding the nuances of invoicing and payments required me to rewatch the training modules multiple times. I wish the support was more proactive in anticipating common issues instead of waiting for me to call in each time. It’s not that the team was unhelpful, but I constantly felt like I had to do the heavy lifting to get things running smoothly. This wears down your enthusiasm quickly. So if you want something very hands-off, you might need to be a bit more self-sufficient than expected here. The system and training are adequate, but the support leaves a bit to be desired when it comes to full handholding.