Support doesn’t really match my working hours, so it’s tough
To be honest, I have found the telephonic support to be a bit frustrating, mainly because it never seems to be available when I actually need it. I work at odd hours, and every time I have tried to reach someone, the timing just hasn’t matched up with their support hours. While the people on the calls have been polite enough, I’ve lost count of how many times I’ve had to leave messages or wait until the next day to get any feedback. This really affects my workflow when urgent questions about the software or database come up in the middle of my workday. I do give them credit for eventually responding, but this delay often means I have to find workarounds which are not ideal. The system itself is fine, and the training was useful, but that ongoing support mismatch makes it harder to rely on their help when I'm juggling multiple tasks. It’s been a real hassle and I’m not sure how much it will improve because I’ve explained this issue several times already without much change.