Support doesn’t match my hours, really frustrating
I’ve mentioned this before but the support hours really don’t suit the times I am actually free to work. Calls to the helpline often go unanswered or take too long, making it a real problem when I need quick help during my work window. It seems like the support is designed around office hours different from mine, which makes coordinating anything quite tricky. On the plus side, I have to admit that when I finally do get through, the assistance itself is clear and polite. But honestly, wasting time waiting defeats the purpose. I’ve tried adjusting my schedule but can’t align to their availability well. It would’ve been much better if telephonic support was more flexible or had some kind of after-hours service. All in all, the gap between my workflow and their support hours makes me hesitant to rely on it going forward even though the quality of help is okay once accessed.