Support does not match my working hours
I found that the telephonic support availability did not align well with the hours I actually work. When I needed help outside typical office times, reaching someone was nearly impossible. The sign-up and invoicing processes went through without much trouble, and the software updates were automatic, which I appreciated. However, since I often operate early mornings or late evenings, the lack of support during these hours meant I couldn't resolve urgent questions about the dialer or database features quickly. This mismatch caused delays in my workflow and affected my ability to fully utilize the software as intended. While the software itself runs fine, the support service hours limit how effective it is for my schedule. Overall, I feel that the support structure does not fit well with my working pattern, making it less practical for remote workflows that require more flexible assistance.