Support documentation was incomplete and hard to find
I really struggled to find clear help materials when I needed support with the software and the database features. The usual support channels gave vague responses and the telephonic assistance was often unavailable, which was frustrating. There was no dedicated FAQ or tutorial section that addressed common issues during the onboarding process. I expected more detailed guidance on using the calling tools and managing the dialer effectively, but found only sparse instructions. This lack of accessible information meant I wasted a lot of time trying to figure things out on my own. The automatic updates didn't come with clear notes either, so I did not fully understand the changes made. Overall, the support experience felt incomplete and left me without the help I needed at crucial times.