Support disappointing raha, slow aur repetitive
Main kehta hoon ki support experience thoda disappointing raha, kyunki baar baar mujhe wahi cheeze samjhani padi jo pehle bhi explain hui thi. Pehle maine hope kiya tha ki telephonic assistance fast aur productive hoga, par waiting time kaafi zyada tha, sometimes lagta tha ki issue resolve karne ke bajay sirf delay karwa rahe hain. Thoda patience tha, par support team ne shayad proper training nahi li thi, baar bar repeat karne ko bola unhone. Automatic updates achhe the, software mein naye features aate rahe bina jyada interruption ke. Lekin support ke wajah se overall experience thoda frustrate karne wala bana. Dialer aur database ke functions theek se kaam kar rahe the, par jab problem aati thi toh support efficient nahi lagta tha. Payment aur invoicing process theek tha, usmein koi dikkat nahi mili. Mera verdict simple hai: support acha nahi tha, bahut zyada waiting aur repetition ka bojh dala mujhe isliye main itna positive feel nahi kar paya.