Support disappointing compared to what I have used before
Honestly, I was quite surprised by how slow and unhelpful the telephonic support felt in comparison to other services I've used. While I appreciate the effort, the responsiveness just wasn’t there, and I found myself waiting much longer for answers. The communication lacked clarity and it felt like I was repeating my issues multiple times without getting clear solutions. On the plus side, the software itself does generally work okay, and the automatic updates happened smoothly. Still, the support experience really brought down my overall impression, especially since I had higher expectations based on my previous encounters with remote workflow tools. They might have improved the training and onboarding processes, but the ongoing communication support needs serious work to match the standard I've experienced elsewhere. It’s a bit tiring having to deal with this every time I face a problem, and I was hoping for something more straightforward and efficient.