Support disappointed me despite all the effort I put in
I have to say straight away, the support I received was really frustrating and made the whole experience more difficult than necessary. I tried reaching out several times through phone calls and emails, hoping to get clear answers about some issues I faced with the dialer and database features, but each time it felt like I was going round in circles. They gave generic responses that did not resolve my queries. The updates also seemed to break things instead of improving them, leaving me to figure them out on my own. The invoicing process was complicated and unclear, adding to my confusion when trying to set up payments. I spent far more time than expected just trying to get simple things sorted and honestly, it felt like the support team did not prioritize my case. Overall, I invested a lot of effort but was disappointed by the response I got which left me doubting if this software could fit my workflow at all.