Support disappointed me completely, not what I expected at all
From the start, my expectations for telephonic support were not met at all. I anticipated timely assistance and clear communication, but instead, my calls were often put on hold for long periods without resolution. There was a distinct lack of follow-up from the support team when I raised issues about the dialer and database features, which made managing my workflows unnecessarily stressful. The software itself has potential, but when obstacles arose, I found that the help desk responses were inconsistent and sometimes even contradictory. The onboarding process promised a level of guidance that simply did not materialize, making the overall experience frustrating. I conclude that while the platform might suit some, the support and communication failures left me completely dissatisfied and hesitant to continue relying on the service without significant improvements.