Support difficult and time-consuming, not sure I’ll rely on it again
The whole experience with your support left me pretty frustrated. I ran into an issue with the dialer that really stopped my workflow, so I reached out for help. But getting through to someone actually able to help took far longer than I expected — several rounds of calls and emails. When I finally talked to support, the explanations were unclear and didn’t fix the problem, so I wasted a significant amount of time going in circles. It felt like they were passing me around without real understanding of the technical issues. I was hoping to resolve things without hassle, but instead I ended up spending a lot of time trying to get assistance. Because of this, I’m not confident about needing help again in the future; I probably will try to fix problems myself before calling. It really took much more effort than I thought was reasonable for a paid product’s support. I expected smoother and faster resolutions to problems like this, but sadly that wasn’t the case.