Support didn't work with my hours — just too frustrating
Honestly, I’ve tried multiple times to get support that actually fits my working hours, but no luck. Every time I called, I was either put on hold forever or told to email and wait for a callback that never came at a convenient time. It feels like they’re not really considering that users might be working odd hours and need timely help. I’ve explained this frustration before, but here I am, stuck in the same situation again. The training materials are somewhat useful, but without proper support during my hours, it’s really a struggle. I reached out several times to clarify parts of the software that just didn’t make sense, but the responses always came late or felt generic. The communication channels seem disconnected from actual user needs. I expected better alignment with my schedule, but that’s simply not the case. Because of this, I can’t fully rely on the system and often have to find workarounds or figure things out myself, which defeats the purpose of having support in the first place. It’s exhausting, and I’m losing hope that this will improve anytime soon. If you were to ask me what I’d say to a friend about this, I would honestly just say that the support hours make it nearly unusable for people like me.