Support didn't solve my issues effectively
I was hopeful that the telephonic support would help me with some ongoing issues I faced daily with the WFHI software, but honestly, the experience was disappointing overall. I reached out multiple times during the week about recurring problems with the dialer not connecting calls properly. Each time, the support person tried to walk me through troubleshooting steps, but it felt like they were reading from a script and didn’t address the root cause. Sometimes I had to repeat the same explanation several times before they acknowledged the issue. The automatic updates didn’t seem to help either, as the problem persisted even after those. On a positive note, I did find the initial setup documentation somewhat clear, which helped me get through the onboarding flow. However, the ongoing support experience left me feeling frustrated and uncertain if the issues could be resolved in the near future. They did provide priority assistance according to what was promised, but that didn’t translate into actual resolution for me day to day. So overall, the support and communication failed to improve the daily usability of the product for me.