Support didn’t quite meet my initial expectations
Before signing up, I expected the support offered by WFHI to be very responsive and able to handle technical issues promptly. I anticipated easy access to guidance for setup problems and quick resolution of any glitches, especially given the emphasis on remote workflows. However, in practice, the support didn’t fully match these expectations. While I did get assistance eventually, it often took longer than I thought it would for responses, and sometimes the advice was too generic to solve specific problems. The telephonic support was the main mode, which was okay, but I had hoped for more clarity and faster turnaround. The setup involved several steps that felt complicated at times, and delays in getting help made the process longer than necessary. Overall, while support was helpful to some degree, it did not always deliver the level of service I was led to expect. This made me cautious about relying fully on them for ongoing needs.