Support didn’t quite meet my expectations
I had hoped that the telephonic support would be more responsive and thorough based on what was communicated before purchasing, but unfortunately that wasn't the case. While the software itself seemed fine initially, whenever I ran into issues and reached out for support, it felt like I was going in circles without clear or prompt help. Many times I was told the problem was understood and that someone would call back, but it didn’t happen quickly. The training material didn’t cover some of my practical questions, so I had to depend on support, which was disappointing. On the positive side, the invoicing and payment process was straightforward and did not cause frustration. Still, because I expected a better support experience, the overall impression is below average for me. I might still try to figure things out myself, but the earlier guidance I anticipated was lacking, which is the main reason I’m giving this rating.