Support didn't quite meet my expectations
When I needed assistance with configuring the dialer and understanding the database features, I expected a smoother support experience. The telephonic support helped to a point, providing some clarity with patience and detail in explanations. However, I often found myself waiting longer than anticipated before an agent could take my call, which was inconvenient given my schedule. The support representatives seemed knowledgeable, but occasionally their answers were a bit generic and did not fully resolve my specific queries without follow-up calls. I was hoping the onboarding would be more thorough to minimize these support needs, especially as updates had altered some workflows. On the positive side, the scheduled callbacks helped me avoid long hold times, which I appreciated. Despite this, I would say the support didn’t fully meet what I had expected in responsiveness and depth, meaning I might require help again and hope for a better experience next time.