I decided to try out their telephonic support hoping it would be as prompt and helpful as promised.

I decided to try out their telephonic support hoping it would be as prompt and helpful as promised.

I decided to try out their telephonic support hoping it would be as prompt and helpful as promised. While they were courteous during our calls, I found the response times longer than expected and sometimes an unclear explanation was given for technical issues. It took multiple follow-ups to get clear instructions on using the call tools and managing the database features, which was frustrating. The training and onboarding materials partially covered these aspects but not in sufficient detail to avoid needing support. On a positive note, the invoicing and payment process was simple and straightforward without any issues. However, the mismatch between my expectations of timely and clear support and the actual experience left me somewhat disappointed. It's fair to say the technical assistance needs improvement to fully match the level of service advertised. Overall, while the main features worked fine, the support did not quite make the grade in my view. I might revisit if things improve, but for now, I remain cautious.