Support didn't quite meet my earlier hopes
I had certain expectations about the telephonic support before starting, largely based on what I read on the website. I was hoping for faster responses and a bit more straightforward guidance during the onboarding phase. In reality, the communication was slower than I’d anticipated, and sometimes I felt like explanations were a bit vague, particularly around the more technical aspects of the dialer and database. On the plus side, when I did get through, the staff were polite and genuinely tried to help, which I appreciated. It just took longer than I imagined, and that delay impacted how smoothly I could use the software early on. I wouldn’t say the support was poor, but it fell short of what I had in mind, which left me a little frustrated, especially since I was eager to get everything up and running quickly. So overall, I'd say the experience was warmer than cold, but not quite what I hoped initially.