Support didn’t quite make it easy, to be honest
I encountered a problem with the dialer not syncing correctly with the database, and when I reached out to support, the experience was a bit frustrating. Initially, I tried calling the helpline and was put on hold for quite some time before someone attended to me. After explaining the issue, the support agent gave me instructions which I followed, but the problem persisted. I then sent an email with screenshots detailing the error, but the response took longer than I expected, and the solution suggestions weren’t very clear. Eventually, after multiple back-and-forth communications, the issue was resolved, but it felt like it took longer and more effort on my part than it should have. The billing and payment processes were smooth and without problem, which was a positive aspect. Overall, I expected a faster and more efficient resolution from the telephonic support. If a friend asked, I’d say the software is fine, but be prepared for some hassles if you run into technical issues that need urgent fixing.