Support didn’t quite line up with my actual work hours
I used the telephonic support a few times and found it helpful but noticed it wasn’t always available during the hours I typically work. My usual schedule falls into early morning and late evening, but the assistance seemed to operate mostly during standard business hours. This caused some inconvenience since I had to wait until those hours to raise my queries or get help on the dialer or database tools. When I finally reached support, the communication was efficient and professional; I did not find any issues with the clarity or responsiveness then. However, it would be better if the support window extended to cover a wider range of time. The rest of the system, including the automatic updates and onboarding processes, ran smoothly and didn’t require frequent support calls. The invoicing and payment system also worked as expected without glitches. So, it’s just this gap in assistance hours that I feel should be addressed to better fit various users’ work times.