Support didn’t quite click when things went wrong
I ran into some real glitches with the dialer tool that disrupted my workflow, and honestly, the way support handled it wasn’t great at first. When I called the helpline, it took quite a while to get connected to someone who seemed to understand the issue properly. Then the advice given was a bit generic, not addressing the specific problem in the software I faced. However, I will say that after a few calls and follow-ups, they eventually did provide a solution that worked, so that part was fine. The automatic updates during this time didn’t fix the problem quickly enough, which was frustrating. Overall, the moment it clicked for me was only after persistent effort on my side rather than thanks to prompt support. Sign-up, payment, and invoicing processes were simple enough, but the main support for things going wrong wasn’t as smooth as I would have liked.