Support didn’t quite align with my working hours
Reflecting back on the support and communication, I found that the telephonic assistance was helpful at times but didn't always match my actual working hours. While the agents were knowledgeable and courteous when I managed to connect, there were instances where I needed help beyond their availability windows, which was frustrating. On the plus side, their email responses were timely and detailed enough to guide me through issues with the dialer and database features. However, the hours during which live support was accessible didn’t perfectly fit the flexible schedule I maintain working from home. This gap meant that sometimes I had to troubleshoot on my own or wait until I could reach them. Looking at it in hindsight, the experience was a mixed bag; some aspects worked well, while others could be better aligned with diverse work timings. Still, I appreciate the efforts made and recognize the challenges on their side as well.