1 out of 51 of 5Unverified experienceSupport and communication
Support didn’t meet my expectations when I needed it most
I expected clear and timely communication from WFHI’s support team, but that wasn’t my experience. When I reached out via phone about issues with the dialer, I faced long waits and sometimes unclear responses. The person I spoke with seemed uncertain about the solutions, which was frustrating given the urgency. Follow-up calls took longer than I hoped, and it felt like I was explaining the same problem repeatedly without progress. The mismatch between my expectation of helpful, quick support and the actual experience made the whole setup feel more complicated than it needed to be. Overall, the level of communication did not align with what was promised during sign-up, and I was left disappointed.