Support didn’t meet my expectations in the end
Reflecting on the telephonic support I received from WFHI after using their software and training, I feel that the experience did not meet the expectations I had when I signed up. Initially, I thought support would be more responsive and helpful in addressing setup issues. However, after several attempts to clarify aspects of the calling tools and database feature, the assistance felt limited and somewhat generic. The automatic updates sometimes seemed to change things unexpectedly without sufficient explanation, adding to my confusion. On the positive side, the sign-up and invoicing were clear and effortless processes, and the payment system functioned without any problems. Still, the overall support let me down because it lacked the depth I was hoping for to make the transition smoother. In essence, the outcome was disappointing despite certain areas working well.