Support didn’t meet my expectations, but training was adequate
I had certain expectations about the support and communication before starting with WFHI, and unfortunately, the reality didn’t quite match up. When I reached out for telephonic assistance, it often took longer than I hoped to get someone on the line, which made resolving immediate questions feel more frustrating. I was expecting more promptness and clearer guidance, especially because I hadn’t used this kind of software before. On the bright side, the training sessions were adequate and covered the basics, so I felt somewhat prepared to manage the software independently once the setup was done. Even though I was hoping for smoother live support, the automatic updates and database features seemed to work without causing too many problems, which helped keep things moving. Still, the overall impression of support remained a weak point throughout my experience, making me wish for a bit more responsiveness. In the end, I had to rely a lot on self-help materials and prior knowledge rather than quick help from the team when I used the software.