Support didn’t meet my expectations at all
I had reasonably high hopes for the telephonic support, assuming it would be responsive and helpful based on the onboarding info. Unfortunately, my experience was the opposite. The support team was difficult to get in touch with during critical moments when the dialer froze repeatedly. It took multiple calls before anyone actually understood the nature of the database sync problem I was facing. The communication often felt scripted and lacked real solutions, making it frustrating. Moreover, the automatic updates seemed to trigger glitches rather than improvements for me. Given the issues I faced, the invoicing and payment process was at least smooth but didn’t compensate for the lack of practical assistance. Overall, the support and communication failed to live up to what I expected before signing up, which left me quite disappointed and hesitant to rely on the software for critical tasks.