I was hoping for a much smoother telephonic support experience when I started using their system. Th

I was hoping for a much smoother telephonic support experience when I started using their system. Th

I was hoping for a much smoother telephonic support experience when I started using their system. There was one instance where I needed clarity about the database feature and how its updates would affect my workflow. I tried reaching support multiple times, but the connections were dropped unexpectedly or the waiting time extended beyond reasonable limits. Unlike what I imagined, it was not the instant help I had counted on, and the follow-ups seemed slow and not very informative. The training was okay, so at least I had some background, but when urgent help was required, it didn’t materialize as expected. The sign-up and payment process was clear and worked as it should, which I suppose was one positive aspect. Still, the overall outcome is that I felt unsupported during critical moments, which affected my confidence in the service. Hopefully, future interactions will improve because right now, I’m left uncertain about relying on their ongoing help.