Support didn't meet expectations compared to previous tools
I had used other remote workflow software before, and honestly, I found the telephonic support here a bit disappointing. Compared to what I expected and the service I experienced elsewhere, getting clear and prompt answers was often a struggle. Sometimes, responses felt scripted and didn't directly address my technical issues, which caused delays in my work setup. The onboarding process was okay, and setting up the calling tools felt straightforward enough, but when I needed help sorting out the database feature, support wasn't very proactive. On the positive side, automatic updates ran smoothly in the background without interrupting the workflow, which was a relief. However, the lack of clear communication overshadowed these benefits. Sign-up and payments went as expected without fuss, so the process there was fine. Overall, while some features worked well and the software itself is decent, the support and communication compared poorly with what I'd seen before, and that made the experience less satisfying than I hoped for.