Before subscribing, I expected that the support team would be much more responsive and the communica

Before subscribing, I expected that the support team would be much more responsive and the communica

Before subscribing, I expected that the support team would be much more responsive and the communication clearer, especially around the more technical aspects of the software. I anticipated quicker answers when calling the telephonic support, and that any issues with the dialer or database would be resolved promptly. However, what actually happened was slower response times and sometimes vague instructions that didn't quite help me as much as I had hoped. The onboarding flow was simpler than I thought it would be, but it didn't really prepare me for some nuances in the software usage that I later found tricky. Automatic updates happened without disruption, which was good, I must admit, but overall, the support side just didn’t align perfectly with what I expected based on the initial descriptions. It left me a bit disappointed because the software itself had potential if paired with more effective guidance.