I didn’t find the support matching what I had hoped before using WFHI. Initially, I expected clear a

I didn’t find the support matching what I had hoped before using WFHI. Initially, I expected clear a

I didn’t find the support matching what I had hoped before using WFHI. Initially, I expected clear and quick communication by phone or chat whenever I had a question about the dialer or the database feature. But in reality, responses were often delayed or vague, and I sometimes felt like I was chasing for answers rather than getting straightforward help. They were polite enough but the advice provided didn’t always fit the specific issues I was facing day to day while using the software or ongoing training. At one point, I circled back to the same question after multiple calls without a clear resolution. I will say the automatic updates generally worked fine and didn’t cause big problems, which was at least one thing going smoothly. Still, overall the communication didn’t live up to the initial impression I had, making the experience frustrating when I needed quick pointers or hand-holding. I probably expected more from the telephonic support based on what was promised or implied beforehand.