2 out of 52 of 5Unverified experienceSupport and communication
Support didn’t meet expectations
I found the support disappointing overall. When I reached out, the telephonic assistance was limited and often didn’t address my issues clearly. The communication lacked regular follow-ups and felt quite impersonal. Though the team tried to respond within reasonable time, their solutions were not thorough or satisfactory. I had expected more from a paid service with priority assistance. The sign-up process had been fine, and the training was average, but when support proved insufficient, it made the whole experience negative. I can only say that the support did not live up to what I had hoped for before starting. This outcome overshadowed some of the acceptable aspects of the software itself.