Support didn’t match expectations
I had quite high hopes for the support system based on the marketing and initial descriptions provided before purchasing. Unfortunately, my experience did not live up to those expectations. The telephonic support was often difficult to reach and response times were longer than I anticipated. Additionally, when I did get through, the solutions provided were sometimes generic and didn’t fully address my specific issues. The clarity of communication was also lacking at times, leading to further confusion. I will say that the software updates seemed to happen regularly without any major interruptions, which was a positive aspect. However, the overall support experience left me disappointed given the initial promise of responsive and helpful service. More consistency and clearer communication would help align future user experiences with expectations.