Support didn’t help much, locating info was a hassle
To be honest, my experience with the telephonic support was largely disappointing. Whenever I called looking for help or clarification, it was tough to get clear answers or the right guidance. The support team did try to be polite, which I will grant, but their directions were often vague and unhelpful. The onboarding documentation was not as detailed as I expected, making it harder to find specific information about using the database and the dialer tools effectively. This meant I had to spend quite a bit of time figuring things out myself, which was frustrating given that I reached out for help. While the software itself had some decent features, the absence of straightforward assistance made setting up and operating the system more difficult than it needed to be. I cannot say the support system was reliable, and locating the information I needed was more hassle than help. Overall, I would say the communication side needs significant improvement for this product to be truly effective.